FAQ

How do I request a colour swatch?

Colour swatches can be requested depending on availability. These will be taken from off-cuts of the printed fabric and are therefore limited. They should be considered as a good representation of the colour but not exact. To order; Please email an order via the contact page. Include name & address Swatches required - Product name & colour Max. 3 swatches per order.
Are there any special Care instructions?

Wash separately Hand or machine wash 30 degrees Tumble dry low. Gentle steam iron velvet on the reverse side Do not bleach. Do not dry clean Some colour run may occur with darker shades - see Store policy / disclaimer
Do you provide cushion fillers?

Cushion fillers are not included as some customers prefer to use their own. Please purchase a cushion filler in addition to the cushion cover. The fillers we currently sell are duck feather filled, in 3 sizes to fit all our cushion covers. Please note, cushions shipped outside of the UK, can only be sent without a feather filler.
What if a product is out of stock?

Please get in touch, we'll be happy to help. Some products are produced in limited numbers and will not be reproduced. Other products are made in small batches and new stock will be made. Our intention is to maintain exclusivity and sustainability - therefore we do not over-produce. Contact us for information on new stock availability or check our instagram #studiobigwood
Business during Covid-19 restrictions.

During these uncertain times - We aim to ship products as normal, if restrictions allow. Please understand that both stock and delivery may be effected and delays may occur beyond our control.